Customer Service – BANDI Wear
FREE SHIPPING ORDERS $50 & UP!

Customer Service

We strive for Quality Customer Service. Contact us!

Information on Returns & Exchanges

We have a NO hassle money-back guarantee and free return shipping**
If you are not completely satisfied with your purchase, contact us! (see details below).
Returns must be postmarked within 30 days of purchase.
Requests for refund or exchange must be accompanied by the original receipt or detailed order information (see below).
Refunds will be issued in the same form as the original payment within 30 days of date returned merchandise is received by BANDI.
** Returns from specials, flash sales, and/or non-web orders may be subject to different policies.

Details to return or exchange an item by mail

Contact us at: info@bandiwear.com or 513-721-2263.
Pack the item(s) in the original product packaging, or similar.
Include a copy of the receipt/packing slip, or the following information:
  • Your name and billing address
  • The name of the person who placed the order
  • The original purchase price and approximate date of purchase
  • The reason for your return or exchange request
  • Other important details, if available
Ship your package to us at the address below. It is recommended that you use a trackable shipping method. All return shipping charges must be prepaid - BANDI cannot accept C.O.D. deliveries.
BANDI Wear Returns
2175 Central Parkway, Suite A
Cincinnati, OH 45214
Once we receive your package we will promptly process an exchange or issue a refund in accordance with this policy.
If you have any questions, don’t hesitate to email us at info@bandiwear.com, or if you prefer, call us at 513-721-2263, M-F 10-5 EST.

Damaged or Defective Items

Detect a defect? We’re here to correct! If an item was damaged or defective upon arrival, please let us know immediately! Call 513-721-2263 or email info@bandiwear.com
We’ll need:
  • Your order number, name, date and place of purchase.
  • A detailed description of the damage or defect.

Your satisfaction is our highest priority!

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